Refund & Shipping Policy

1. Digital products & subscriptions (DIET, ApartApp)

DIET and ApartApp are currently in development and not yet available for purchase — only waitlist sign-up is offered, which does not involve any payment. Once these products launch, this section will set out the refund terms for subscriptions.

2. Physical goods (Alla Prima — Wall Decor Art & Art Supplies)

Shipping. Orders are typically processed within 3 business days of payment confirmation. Delivery timelines and shipping costs depend on the destination city or country and on courier availability; where a shipping cost applies, it is communicated and confirmed with you before your order is confirmed.

Returns. Original paintings and made-to-order or custom items are final sale once production or dispatch has begun, given their one-off nature. Print reproductions and art supplies may be returned within 7 days of delivery if unused, in original packaging, and accompanied by proof of purchase.

Damaged or incorrect items. If an item arrives damaged or is not what you ordered, contact us within 2 days of delivery with photos of the item and packaging, and we will arrange a replacement or refund.

Refund method. Because payment is collected by UPI rather than a card gateway, approved refunds are issued by direct bank transfer or UPI reversal to the account you paid from, once your bank details are confirmed. Refunds are typically processed within 7 business days of approval.

3. Commissioned Art

Commissioned pieces are made to order following an agreed concept, scope, and price, and require a deposit before work begins. The deposit is refundable if the commission is cancelled within 3 days of the order date; after this 3-day period, the deposit becomes non-refundable, as production on your commission is already underway. The remaining balance is due 3 days before the estimated completion date.

4. Services (AI-Driven SDLC, ERP Consultancy)

Refunds, cancellations, and milestone payment terms for software development and consultancy engagements are set out in the individual proposal or statement of work agreed with each client, not by this page.

5. How to request a refund

Contact us through our Contact page with your order details and the reason for your request, and we will respond within one business day.